Phoebe263

Terrible staff/service

I'm a leisure traveler, but clearly with a tight budget. My family and I went visit NY for the first time and had terrible experience with the hotel. We are very upset with this hotel now :(. I had issue with Hotel Chelsea and needed to call to talk to the manager. She was not pleasant at all, shut me down several times and eventually hung up on me. The waiting time to reach her was long and I didn't even talk to her for more than 5 minutes so in any standard, i shouldn't be considered one of the naggy customers who try to stay on the phone for one hour to complain about one tiny stuff. We are talking about more than $250 per night! I tried to call back at least four times, all of which the front desk helped me transfer but i got it straight to the manager's voice mail. THe fifth time I called, the front desk rep told me the manager was in a meeting, but I highly doubt that from the time she hung up on me and the next time i called, she couldn't have had to attend a meeting so "suddenly." I asked the front desk for the manager's full name but none of them told me the manager's last name. Even the front desk then gave me an attitude. I am trying to find the owner of this hotel to report about this unprofessional staff. I hope there could be improvements, but for now, this experience really upsets my family and me.