Portland, Oregon
Joined Mar 2015

    confrontational staff

    Just called hotel for another booking to give it a second chance . I told "Tom" at front desk that I was there in April but didn't have the best experience due to the condition of the hotel (very run down ) even though my staff review was 5 star....the hotel was in horrible shape! He said hotel was recently upgraded and remodeled. I gave credit card and booked it . HE THEN HAD THE NERVE TO CALL ME BACK , and confront me on my past review and was VERY confrontational about it !! Who does this ?? What kinda hotel ever confronts a paying guest ?!? I told him to cancel reservation and that I would never tolerate giving my business to such an establishment. Some Gay owned properties treat guests like transient bothersome impositions .... this is one of them.... You can do much better at other more professionally run establishments!