kcchicago

Bad Business Practices

We stayed many times at the Villa Toscana. Unfortunately, we have discovered that they have very poor business practices. We had booked our room on their own online site. They sent us a confirmation guaranteeing the room, the price, and the days. We received a phone call weeks later asking us to stay somewhere else. They had promised the rooms to another party (even though they had not officially booked them). I stated that we wanted to stay there. We had been officially confirmed and this was their mistake not ours. They said they would see what they could do to alleviate the problem. A month later, we received an e-mail informing us that they were cancelling our reservation. No consolation or anything - as I said, this was THEIR fault. They don't care about repeat customers (and we were very good guests) or fair business practices. WATCH OUT!!!!!