Sampunna83

BAD HELP DESK STAFF, ROGER

I stopped going there 3 years ago and have never been back since. One guy was stalking me and I told him `no`3 times, but he didn`t seem to accept the fact. He finally called me names such as Mr. Rice, Mr. Arrogance, etc. I went to the staff, Roger, and told him what was going on. Roger told me to stay away from that guy and I did stay away from him. Two hours later, I came to the TV room and that guy followed me to the TV room. He still bugged me calling me names (not loud, but I could still hear it) This happened in front of Roger (the TV room is near the bar where Roger was serving drinks to other clients), so I walked to Roger and again told him what that guy was saying. Guess what! I was shocked that Roger said that he didnt hear anything. Eventually, Roger and I started to argue about the whole situation. Finally, the solution for this was that Roger told me not to come back there again. And he successfully convinced me because I have never been back since.

Help Desk Staff, Kevin, is very RUDE

Kevin, a help desk staff, got a very bad attitude. Every time I am in line waiting to check-in, I always hear him badmouth clients whom he just checked in, to another help desk staff. He has a very bad attitude and has no service mind. He should keep in mind that without us as clients, Steamworks would not survive. One time, I saw him drag one client to the room he was cleaning. Of course he was on duty. What a SHAME! Train him again, management team.