MATTHEWCHARLES

The owner refuses to address customers

Terrible management and ownership, who refuse to honor contract provision 9, which allows immediate cancellation when "substantial" changes are made to gym. Recently rejoined and was told steam room would be reopened, then informed weeks later it would no longer be available. Owner refused to speak with me, having a mgr. refuse to let me out of contract, insisting I pay 60 days. Incredibly unreasonable, rude. We will be going to court if they ask me for one cent.